Torqi

Overview

39A, a company specializing in Venture Building & Investments, contacted ZRP with the aim of broadening and democratizing access to credit in the Brazilian transport market by anticipating receivables for carriers. To achieve this goal, we jointly developed a design sprint to refine the definition of the platform, its technologies and main integrations, and moved on to a development and release phase.

Our contributions

We helped the 39A team define the functional requirements using user stories, supported by a simple design of the application's main flows. We also defined a carrier validation process using KYC (know your customer) tools and integrations that enabled the validation of incoming CT-e (Conhecimento de Transporte Eletrônico). We carried out the complete implementation of the product, and also contributed to monitoring and collecting data from the platform to track customers and loans made.

Services

Technologies

Discovery, Analysis and Planning
Mar/22 - Apr/22

At the start of the project, a cross-functional team made up of a ZRP project cell (QA (1) / PO (1) / Designer (1) / Developers (3)) and members of 39A was formed. This team carried out a series of steps based on ZRP's own methodology for understanding the problem, identifying the main needs and challenges faced by companies in anticipating receivables.

The team also studied existing competitors and best practices in the sector, in order to set the company apart from those already operating in the market. Based on the information gathered and the analyses carried out, the team defined the product's main features and functionalities, prioritizing those that would add the most value to customers in the process. The development plan was drawn up, establishing clear milestones and deadlines for each stage of the project.

Development and Iteration
Apr/22 - Jul/22

ZRP's project cell began building the receivables anticipation platform following an agile approach. A minimum viable product (MVP) was created to test the basic functionalities with a select group of initial customers. Feedback from these customers was essential for refinements and continuous improvements (and in this case they were extremely positive about the result/solution developed). Throughout the process, the team adopted a posture of active listening, seeking to understand the needs of the end clients and adapting the product according to the client's audience and interests. Regular meetings were held to share updates, ask for feedback and discuss client suggestions (in addition to the rituals provided by the methodology used - SCRUM). This collaborative approach strengthened (over time) the relationship between ZRP and 39A, creating an environment of long-term trust and resulting in Torqi.

A crucial part of the project's success was learning from the client about the requirements, proposed solutions and decisions made (with great and fundamental help from ZRP).

In this phase three, the main focus was on building the product, which involved the whole team (QA / PO / Designer / Developers) - in addition to Torqi, allowing everyone to participate in the creation and making it possible to discard training for the contracting company.

During this time there were unforeseen events and the team was restructured at Torqi's option, which made it difficult to carry out some processes and even caused obstacles in terms of continuous deliveries. However, the team proved to be very determined and committed to the project*, overcoming relationship obstacles and publishing the product to the market.

The team had an overall average score of 90.4%, according to the velocities collected through JIRA.

Delivery and Metrics
Ju/22 - Sep/22

The delivery process was very exciting and positive for the team - Internal (ZRP) & External (Torqi) - (especially when the platform made its first loan to a carrier). Once the tool was published, it became clear that data monitoring was necessary, so that new scenarios could be projected and predicted in advance (as well as making it possible to monitor all the clients and loans executed). Through the data dashboard generated by Metabase, it was possible to conclude that the product grew rapidly, reaching a growth in terms of customer base (in 3 months, the company won over 22 carriers, resulting in a turnover of 1.5Mi) and becoming a success story for both companies.

Sustainability and Evolution
Current

The success of the project was immense, and Torqi raised R$60 million to boost and accelerate the supply of credit to carriers.

In the current scenario, we have set up an extremely lean team, close to the day-to-day running of the business, to sustain and maintain the operation, looking for improvements and refinements in this phase of the startup's traction.

Conclusion

In partnership with ZRP, Torqi has succeeded in its mission to innovate and democratize access to credit for the Brazilian transport market. In July 2022, the first version of the product was made available to a small group of users and, by the end of September 2022, it had already won over 22 carriers and transacted R$1.5M within the platform. This allowed the company more time and freedom to focus on the business and raise investment.

The collaboration between Torqi and ZRP has brought significant benefits to both companies. ZRP contributed its expertise in product development and project management, resulting in a high-quality product that met the needs of Torqi's customers. ZRP's collaborative approach and active listening strengthened the relationship between the companies, allowing for a continuous exchange of feedback and ideas. Torqi is currently expanding its customer base and strengthening its technology initiative through a new partnership with ZRP, which will provide ongoing support in the development and implementation of new features and functionalities.

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